Frequently Asked Questions
For Fundraiser Organizers
These FAQs apply to those setting up and running the fundraiser.
Getting Started
How can I start my campaign?
To start your campaign, simply reach out to us through our website or contact our team directly. We'll guide you through the setup process, help you select your apparel, and provide everything you need to kick off a successful fundraising campaign!
Do I have to compete with another team or organization?
No, competing with another team or organization is optional. You can choose to run your fundraiser solo or challenge a rival for extra fun and motivation!
How long is a typical fundraising campaigns?
Most fundraising campaigns typically last 2-3 weeks, giving your team enough time to maximize sales and generate excitement while keeping the momentum strong.
How will customers find our fundraising gear?
Each team will receive a personalized link to their own fundraising store, making it easy for customers to browse and purchase your gear directly.
Can I pick out my own items to sell?
Yes, you can choose from a curated selection of items to sell, ensuring that everything aligns with your fundraising goals and team spirit.
Can I pick items not listed as options to sell?
We’ll do our best to accommodate special requests, but custom items outside our listed options may impact pricing and availability. Contact us to discuss your needs, and we’ll see what we can make happen!
How much profit will my team earn per item sold?
Profit varies based on the items selected, sold, and the number of total items sold. Contact us for a breakdown of your earnings per sale.
Is there a minimum order requirement?
No, but larger orders help maximize your fundraising potential.
Do you offer rush orders for special events?
Rush orders may be possible depending on availability. Contact us to discuss your timeline.
Can we have multiple designs for our fundraiser?
Yes! You can offer multiple designs, colors, and styles to give supporters more options.
Can I preview my store before launching?
Yes! We’ll provide a preview so you can review your store before it goes live.
Do you offer fundraising for non-sports organizations?
Yes! Rival Rags is perfect for clubs, bands, school organizations, and more.
How much does our team earn?
Check out our complete Prizes page!
Running your Fundraiser
How do I submit an order?
To submit an order, simply place your items through your personalized fundraising store link. You can select the quantities, sizes, and customize needed, and we’ll handle the rest!
How can I learn who is in the lead during the competition?
You can track the competition progress on our dedicated competition page, where you'll see the current leaderboard, participating teams, past records, and the fundraiser deadline. Stay updated and motivated as you race to the top!
How do I find out how much my team has earned so far?
Updates will be sent out daily to the fundraiser coordinator.
How do I share my fundraiser with fans?
Sharing your fundraiser is easy! Simply send out your personalized link to fans via email, social media, or text. You can also encourage your team members to share the link with their networks to maximize reach and boost sales. The more people know, the more successful your fundraiser will be!
How long should I run my fundraiser?
Most fundraisers run for 2 weeks to maximize sales while keeping urgency high. This gives supporters enough time to purchase without losing momentum.
Can I extend my fundraiser?
Yes, you can extend your fundraiser if needed. Just let us know, and we’ll adjust the timeline to give your team more time to reach their goals.
How do I know when my fundraiser ends?
Your fundraiser deadline will be displayed on your store page and competition leaderboard.
What happens if someone misses the deadline to order?
Unfortunately, late orders cannot be accepted since all apparel is custom-made for each fundraiser.
Can we customize our designs or add sponsor logos?
Absolutely! We can help create custom designs and incorporate sponsor logos upon request.
How do I get the best results from my fundraiser?
Promote it everywhere—social media, email, and word of mouth! We provide tools to help you maximize sales
Getting Gear and Funds
When will my order be shipped?
Your order will be shipped 2-3 weeks after the competition ends, allowing time for processing and fulfilling all orders from your fundraiser.
Can I make changes to an order after the fundraiser has closed?
No, changes cannot be made after the fundraiser has closed. All orders are custom-made specifically for your fundraiser, and the funds are used to support your team’s goals. Please double-check your order before submission and the fundraiser ends to ensure everything is correct!
What is the return policy?
Our return policy only covers damaged items. If you receive a damaged product, please contact us within 7 days, and we’ll make it right with a replacement.
Do you handle distribution, or do we?
We take care of everything! Orders are processed, printed, and shipped directly to buyers.
For Fundraiser Supporters and Customers
These FAQs apply to those ordering and supporting the fundraiser.
Order Support
How do I submit an order?
To submit an order, simply place your items through your personalized fundraising store link. You can select the quantities, sizes, and customize needed, and we’ll handle the rest!
How do I know if my order went through?
You’ll receive an email confirmation with your order details after checkout. If you did not receive an e-mail, check your spam box or send us a message.
Can I change my order after I’ve placed it?
Yes, up until the fundraiser closes. After that we start the process of making the custom apparel.
How can I learn who is in the lead during the competition?
You can track the competition progress on our dedicated competition page, where you'll see the current leaderboard, participating teams, past records, and the fundraiser deadline. Stay updated and motivated as you race to the top!
How do I find out how much my team has earned so far?
Updates will be sent out daily to the fundraiser coordinator.
How do I share my fundraiser with fans?
Sharing your fundraiser is easy! Simply send out your personalized link to fans via email, social media, or text. You can also encourage your team members to share the link with their networks to maximize reach and boost sales. The more people know, the more successful your fundraiser will be!
How do I know when my fundraiser ends?
Your fundraiser deadline will be displayed on your store page and competition leaderboard.
What happens if someone misses the deadline to order?
Unfortunately, late orders cannot be accepted since all apparel is custom-made for each fundraiser.
Receiving Orders
When will my order be shipped?
Your order will be shipped 2-3 weeks after the competition ends, allowing time for processing and fulfilling all orders from your fundraiser.
Can I make changes to an order after the fundraiser has closed?
No, changes cannot be made after the fundraiser has closed. All orders are custom-made specifically for your fundraiser, and the funds are used to support your team’s goals. Please double-check your order before submission and the fundraiser ends to ensure everything is correct!
What is the return policy?
Our return policy only covers damaged items. If you receive a damaged product, please contact us within 7 days, and we’ll make it right with a replacement.
Can I return or exchange my order?
Because all items are custom-made, we do not accept returns or exchanges unless the item is defective.
Will I be notified when my order ships?
Yes! You’ll receive an email with tracking information once your order has been shipped.